Pets are not allowed in the hotel!

COMPANY DETAILS

Company name. “SUNNY HILLS-ELENA SPA” LTD.
UIC/PIC: 204373874
VAT registration: BG204373874
Person in charge: Daniel Savov
Registered office address: town of Elena, 17 Stara Planina Str.
Address of management: town of Elena, 17 Stara Planina Str.
E-mail: reception@spacomplex.bg
Contact telephone: 0878911211

BOOKINGS AND ACCOMMODATION

The management of Sunny Hills Elena Spa Ltd. undertakes to ensure the use of the services requested and paid for by the client by online reservation, in their full quantity and quality according to the data provided by the client through the reservation form: client’s name, period, number of nights, number of adults and children, price per night.

All customer’s wishes filled in the “Note” field in the booking form will be satisfied if possible.

PRICES AND PAYMENT

The prices on the “Sunny Hills – Elena Spa” Ltd website are in BGN, including VAT, tourist tax and insurance. The total amount payable by the customer is automatically calculated depending on the number of days, the number of adults and children and the current price offer for the respective period.

When booking online for guarantee purposes, 50% of the total amount of the reservation must be paid at the time of booking.

“SUNNY HILLS –ELENA SPA” Ltd reserves the right to change prices and special offers on its website depending on demand and availability at the time. For bookings already made, confirmed and paid, the amount due will not change regardless of new price offers presented.

CANCELLATIONS AND CHANGES TO RESERVATIONS

In the event of cancellation, non-use or modification of an online reservation already paid for by the customer, “SUNNY HILLS-ELENA SPA” Ltd. will refund the amount paid upon request, charging the appropriate penalty:

Up to 7 days – 0% penalty of the Deposit amoun

From 1 to 7 days Deposit may be used for other dates (within 3 months)

Cancellations and changes to reservations for public holidays and official holidays are possible up to 10 days before the date of accommodation.

Cancellation or Non-appearance on the day of check-in – 100% penalty

In the event of a refund, all transfer costs (bank charges, etc.) will be borne by the customer. Refunds due to cancellation will be made within a 30 day period depending on the method of payment, refunds will only be made to the bank account from which they were received. Your card details are only used by the intermediary bank and are not stored by us.

PAYMENT TYPES

Payment may be made in 3 different ways:

1. Electronically by debit or credit card

We accept payment by Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro. When you choose this payment method, a payment page of our servicing bank opens where you enter your card details. If you are enrolled in the Verified by VISA or MasterCard SecureCode authentication schemes, your Issuing Bank’s authentication page opens where you enter your authentication password. On a successful transaction, a transaction note is displayed on screen which you print or save.

Your card details are only used by the intermediary bank and are not stored by us.

To protect you from misuse when paying with your Visa or MasterCard, we apply the best practices recommended by international card organisations:

The security of card data entry and transmission is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.

The authenticity of your card is verified by entering a security code (CVV2).

In addition, to identify you as a cardholder, our servicing bank’s e-commerce payment server supports the authentication schemes of the international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.

At the time of online booking, the said amounts will be automatically withdrawn from your card upon completion of the payment process.

From a security point of view, the maximum amount you can pay by card is BGN 3 000.

2. By bank transfer

Payment of the specified amount must be made on the day of booking. After payment has been made, it is advisable to send a copy of the payment document to reception@spacomplex.bg , making sure to include the booking number in the reason for payment.

SWIFT/BIC: IORTBGSF
IBAN: BG66IORT80481089638200
Bank name: Investbank JSC
Bank address:
Beneficiary:
Beneficiary Address:
Max. Number of days to pay:

3. In cash, at the reception desk of SUNNY HILLS-ELENA SPA Ltd.

IMPORTANT!

If the internet reservation is not paid within the specified time, your reservation will be automatically cancelled by the reservation system.

In case you are prevented from paying the amount for an online reservation already made, please notify us at: reception@spacomplex.bg. In the event of non-compliance with this condition, “SUNNY HILLS-ELENA SPA” Ltd. shall be entitled to claim liability and penalties for reservations made and not paid.

REFUNDS

In the event that the customer cancels their booking under the above conditions, we will refund the amount via the same payment method that was used for the booking.

Refunds paid by bank card or bank transfer can only be made to the bank card or bank account used for payment. Any bank charges for this transaction are the responsibility of the customer.

RIGHTS AND OBLIGATIONS OF THE PARTIES

“SUNNY HILLS – ELENA SPA” Ltd. undertakes to provide the customer with the services requested and paid for in full.

“SUNNY HILLS – ELENA SPA” Ltd. undertakes not to change the price of the services requested by the client, except in exceptional cases where this is economically justified.

“SUNNY HILLS – ELENA SPA” Ltd. is not liable for damages caused by the actions of third parties.

Amounts for services requested but not used in full or in part due to the fault of the client are not refundable.

The client assumes the responsibility to observe the generally accepted norms of good conduct during his stay at the hotel. All costs for material damages caused to the hotel are the responsibility of the customer.

“SUNNY HILLS –ELENA SPA” Ltd reserves the right to change the information on this page and the terms and conditions at any time. Whilst every effort is made to provide true and accurate information, this cannot always be guaranteed.

When a customer makes a booking they are deemed to have read and agreed to these terms and conditions. Bookings accepted by telephone, email or via our website are deemed to be an emerging contractual relationship. The payment made is considered as acceptance of the general conditions of stay at the hotel.

All disputes and legal matters not covered by these terms and conditions and the privacy policy and arising regarding the use of the website ……. , the legally binding provisions in the Republic of Bulgaria shall apply.